Return & Refund Policy

At Elevation I.T., we aim to provide high-quality products and services. However, if you are not satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, in their original condition, and with all original packaging and accessories.
• Proof of purchase (order confirmation or receipt) is required for all returns.
• Certain items such as software, downloadable products, and clearance items are non-returnable.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact Us – Email us at info@elevationit.uk or call +44 7838 389865 with your order details and reason for return.
2. Receive Return Instructions – Our team will provide you with a return authorisation and shipping instructions.
3. Ship Your Item – Securely package the item and send it to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Processing – Once received, we will inspect the item and process your return within 5-7 business days.

3. Refunds & Processing Time

• Approved refunds will be issued to the original payment method within 5-10 business days.
• Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item received).
• If a refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

• Exchanges are available for defective or damaged items.
• If you need to exchange a product, please contact us at info@elevationit.uk with details and supporting images.

5. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
• We will provide a replacement or full refund based on your preference.

6. Non-Returnable Items

The following items are not eligible for returns:

• Software and digital/downloadable products.
• Clearance or final sale items.
• Items that have been used, installed, or are missing original packaging.

7. Repair & Service Returns

• If your item requires repair or warranty service, please contact us at info@elevationit.uk with details of the issue.
• We will assess whether the repair is covered under warranty or if additional charges apply.
• Customers are responsible for shipping costs associated with sending the item for repair unless covered under warranty.
• Repairs typically take 7-14 business days, depending on the issue and parts availability.
• Once repaired, the item will be returned to you via our standard shipping methods.

8. Contact Us

For any shipping-related inquiries, please contact us:

We appreciate your business and thank you for choosing Elevation I.T.!