Shipping Policy

Thank you for shopping with Elevation I.T.. We are committed to providing a seamless and reliable shipping experience. Please review our shipping policy below to understand our procedures, timeframes, and terms.

1. Order Processing & Dispatch

• Orders are processed within 2-5 business days (Monday to Friday, excluding bank holidays).
• If an order is placed after 2:00 PM GMT, it will be processed the following business day.
• You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Methods & Delivery Timeframes

We offer the following shipping options:

UK Domestic Shipping

• Standard Shipping (2-4 business days) – Calculated at checkout. Please contact us for specific shipping requests.
• Express Shipping or Customer-Specified Shipping – Calculated at checkout. Please contact us for specific shipping requests.

3. Shipping Restrictions

• We currently only ship within the UK.
• We do not ship to P.O. Boxes, APO/FPO addresses.
• Some products may have shipping restrictions due to size, weight, or regulations in certain regions.

4. Tracking Your Order

• All orders include a tracking number, which will be sent via email once your order has been dispatched.
• You can track your order through our courier partners’ websites using the tracking number provided.

5. Delivery Issues & Lost Packages

• If your package is delayed beyond the estimated timeframe, please contact us for assistance.
• In case of a lost or stolen package, we will work with the courier to resolve the issue. However, Elevation I.T. is not responsible for lost or stolen items once marked as ‘delivered.’
• If you provided an incorrect address, we cannot guarantee a refund or reshipment.

6. Returns, Repairs & Damages

For details on returning damaged or defective items, please refer to our Return Policy.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.

Repair & Service Returns

• Customers are responsible for the cost of shipping faulty devices to us for repair.
• Once the repair is completed, return shipping to the customer is free.
• Please contact us at info@elevationit.uk for further instructions on sending in your item for repair.

7. Contact Us

For any shipping-related inquiries, please contact us:

 

We appreciate your business and thank you for choosing Elevation I.T.!