Terms & Conditions of Sale

Welcome to Elevation I.T.!
Please read these Terms & Conditions carefully before using our services. These terms govern your use of our website, your orders, and all associated services. By placing an order with us, you agree to these terms.

1. Scope of Terms

These Terms & Conditions of Sale apply to all transactions with Elevation I.T., whether made through our website (online sales), in person, by phone, or via any other sales channels. Customers are encouraged to read these terms carefully before completing a purchase.

2. General Information

Business Name: Elevation I.T.
Address: 77 Miller Drive, Fareham, PO167LS
Email: info@elevationit.co.uk
Phone: +44 13 2943 4977 / +44 78 3838 9865
Website: www.elevationit.uk

3. Orders and Payments

• Orders are processed within 2-4 business days (Monday to Friday, excluding bank holidays).
• If an order is placed after 2:00 PM GMT, it will be processed the following business day.
• Confirmation emails with tracking details are sent once your order is dispatched.

4. Leave Periods and Order Processing

4.1 Notice of Leave
Elevation I.T. may undertake scheduled leave periods during which we will be unavailable to process orders, provide support, or dispatch items. During these periods, the website will display a message indicating that we are on leave and may not accept orders.

4.2 Order Placement During Leave
If you place an order while the website indicates we are on leave, the order will not be processed until we return. Orders received during this period will be held and processed upon our return.

4.3 No Refunds for Orders During Leave
Customers acknowledge and agree that orders placed during our declared leave period will be processed once we are back, and we will not be responsible for and will not provide refunds for orders placed during this time.

4.4 Order Completion after Return
Order completion and dispatch will occur after our return from leave. Delivery times may vary depending on backlog and current conditions.

4.5 Failure to Send Device after ordering a service

If you have placed an order that includes sending a device for repair or service but fail to send in the device within the specified timeframe, the order will be automatically canceled. In such cases, no refunds will be issued, and any fees paid are non-refundable.

5. Shipping Policy (from existing document)

Please refer to our Shipping Policy available on our website for detailed procedures, timelines, and restrictions.

6. Return & Refund Policy (from existing document)

Please refer to our Return & Refund Policy available on our website for full details on eligible items, procedures, and refunds.

7. Order Cancellation Policy

7.1 Cancellation Before Shipping

You may cancel your order prior to the device being shipped. To request cancellation, contact us immediately at [contact email/phone]. Cancellations made before shipment are subject to a 25% cancellation fee to cover administrative and handling costs.

7.2 Cancellation After Shipment

Once your order has been dispatched and shipped, it can still be canceled; however, no refunds will be issued. This applies regardless of reason, including inconvenience or change of mind.

7.3 No Refunds for Shipped Orders

Customers agree that once an order has been shipped, it cannot be canceled for a refund. If you choose to cancel after shipment, the order will be canceled without any refund.

7.4 How to Cancel

To cancel before shipment, contact us as soon as possible at [contact info] with your order details. Orders canceled after shipment will not be eligible for refunds.

7.5 Failure to Send Device after ordering a service

If you have placed an order that includes sending a device for repair or service but fail to send in the device within the specified timeframe, the order will be automatically canceled. In such cases, no refunds will be issued, and any fees paid are non-refundable.

8. Repairs & Service Returns

Refer to the Repair & Service Returns section in the Return & Refund Policy for details.

9. Important Legal Notices

• Prices are subject to change without notice.
• We reserve the right to refuse service to anyone for any reason at any time.
• These Terms & Conditions are governed by UK law.

10. Contact Us

For questions relating to these Terms & Conditions or your orders:

We appreciate your business and thank you for choosing Elevation I.T.!

11. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

By placing an order with Elevation I.T., you acknowledge and agree to these Terms & Conditions, including the order cancellation, shipping, and refund policies.