Description

What’s Included Console Diagnostic Service

Our Console Diagnostic Service provides a clear, professional assessment to identify the root cause of your gaming console issues. Within up to 1 hour of bench time, we carry out in-depth testing to locate both hardware and software faults.

Whether your console won’t power on, crashes mid-game, or has display, HDMI, or overheating issues — this service helps you understand exactly what’s wrong before any repair work begins. Once testing is complete, you’ll receive a detailed diagnostic report and a repair quotation.

🕹️ Models Covered:
We diagnose and repair all major gaming console brands and models, including:

• PlayStation 4 (PS4)

• PlayStation 5 (PS5)

• Xbox One S

• Xbox One X

• Xbox Series X

• Xbox Series S

• Nintendo Switch

• Switch Lite

• Switch OLED

and more

Your diagnostic includes:
✅ Up to 1 hour of professional fault testing
✅ Hardware and software fault identification
✅ A clear report and repair quotation (if repairable)
✅ Direct communication throughout the process
✅ Typical turnaround: 2–5 business days

When to Book

You should book a Console Diagnostic Service if your gaming console has faults that can’t be identified without hands-on testing.

⚠️ Typical Issues Include:

• Console not powering on or completely dead

• HDMI port damage or no display output

• System shutting down or tripping power

• Overheating, loud fans, or thermal shutdowns

• Disc drive or game reading errors

• Controller connection issues

• No video or distorted graphics

• Liquid damage or visible corrosion

• Random crashes, freezing, or instability

These problems require specialist tools, experience, and proper bench testing to diagnose accurately.

Why Choose Elevation I.T.

Choosing our Console Diagnostic Service means trusting experienced technicians who understand gaming hardware and value precision, honesty, and quality.

• You’ll receive straightforward feedback and repair options.

• The £50 bench fee covers up to one hour of testing.

• If you proceed with the repair, the £50 fee is deducted from your final bill.

• We’ll never carry out repairs without your approval.

This fair, transparent process ensures you only pay for the work you agree to.

How the Console Diagnostic Service Works

1. Purchase this Console Diagnostic Service to get started.

2. You’ll receive shipping instructions in your order confirmation email.

3. Send your console securely packaged for inspection.

4. Our team performs up to 1 hour of diagnostic testing.

5. We provide a detailed repair quotation including labour, parts, and return shipping.

6. If you proceed, your £50 diagnostic fee is deducted from the final total.

7. If you decline or the console is not repairable, the £50 serves as a non-refundable bench fee.

Warranty Information

All authorised repairs following this diagnostic are covered by a 3-Month Return-to-Base (RTB) Warranty. This warranty covers the specific repair work carried out and any fitted parts.

If an issue related to the original repair reoccurs within the warranty period, return the console to us — we’ll inspect and resolve the issue at no additional labour cost.

Please note:

• The warranty excludes accidental or liquid damage, misuse, or unrelated faults.

• Customers cover shipping both ways for RTB warranty claims.

Terms & Conditions

• The Console Diagnostic Service covers up to 1 hour of technician time.

• Repairs, replacement parts, and postage are additional costs.

• The fee is non-refundable if the console is not repairable or you decline the repair.

• Any extra diagnostic time required will be discussed before continuing.

• Customers are responsible for shipping to and from Elevation I.T.

📧 Questions?
Have questions or need to confirm if your device qualifies? Contact us

Interested to know what our customers think?
Don’t just take our word for it — read our Google Reviews